Returns, Refunds & Shipping
IDTAGS4U committed to providing exceptional customer service and quality products. We will endeavour to ensure all our buyers have a happy online experience. In the unlikely event that you are not happy with your order, please email us and explain the problem. (firstname.lastname@example.org). Attaching a photo can be helpful. Errors can occur on occasions and we will do our best to make sure our customers are happy with their purchase.
IDTAGS4U offers a full 60 day refund /replacement for items that have been manufactured /customised incorrectly to the original order with no expense to the purchaser. If the error is ours we will pay the return postage. However, upon request, the item/s must be returned in the same condition as sent. Once received, a new set/item will be made and shipped / refund issued.
Digital photos of each order and the postage address are taken prior to shipping as proof of postage, text layout, etc. We will endeavour to solve any postage problems. AusPost will deliver your item so please be aware that delivery times may vary. We do offer alternative shipping options such as Express or Tracked Post at an additional charge.
IDTAGS4U cannot replace, exchange, or refund any custom made orders which were made specifically to you i.e. personalised tag/s or tin/s. However, other items which were part of an order, such as chains/ metal tins (not personalised)/collars can be returned within 60 days of purchase in the same condition as sent.
We reserve the right to charge a 15% restocking fee. Please note the buyer is responsible for all shipping costs incurred and postage charges cannot be refunded whether or not we have charged you postage. If you return a Free Post item/s we will deduct the charges we incur.
The colour of our product images that you see on our website may vary depending on your monitor. We do not guarantee that colour will be an exact match to the actual product. However, we can guarantee that tag material is guaranteed – stainless steel, brass etc unless stated otherwise.
Vouchers / Promo Codes
We accept PayPal and Direct Bank Deposit Payments.
For all direct deposits, you must enter the order number and surname as a reference for your bank transfer. Unrecognised bank transfer might delay the fulfilment of your order.
Please note all transactions are processed through a gateway provider and are not stored or processed on our servers. Therefore, we don’t have access to your credit card number/financial information – that information is only collected and used by the bank and payment provider.
IDTAGS4U is an Australian based and owned business. We operate out of Queensland, Australia. All currency is in Australian Dollars AUD. All content and visual artwork is the copyright of IDTAGS4U and All Rights Reserved by IDTAGS4U
Website Conditions Of Use
You agree that you will not use the Site for any purpose that is unlawful and will comply with all relevant laws and regulations. You also agree that you will not use the Site for any purpose that is prohibited by these Conditions. You must not use the Site to spam, collect information about others without their consent, transmit or upload any material that contains viruses or any other harmful programs, or that breach any laws including intellectual property or privacy rights, or is defamatory/threatening/indecent, or interfere with or disrupt the Site, or attempt to gain unauthorised access to any services.
You acknowledge that any communications, comments, stories or images you send to us (via the Site, email or otherwise) are provided on a non-commercial basis. You agree that we may reproduce, publish, or otherwise use such communications (or edited versions of such communications) along with your name, image in any way, in any media for any purpose, without remuneration, subject to relevant privacy laws.
While we have used our best endeavours to ensure that the information contained on and accessed through the Site is correct and current at the time of publication, we do not accept responsibility for any error, omission or defect in the information. Material on the Site is for general information purposes only and is not to be taken as legal or any other advice. We recommend that you seek professional advice where necessary before acting on any information on the Site.
Subject to any liability that cannot be excluded by law, we are not liable for any loss or damage (including but not limited to indirect or consequential loss) incurred as a result of access to or use of the Site. If we are liable for any breach of any implied warranty or condition that cannot be excluded by law, then our liability shall be limited to, at our option to re-supplying the services, or paying for the costs of re-supplying the services.
We assume no responsibility for any technical malfunction, error, omission, interruption, deletion, delay in operation or transmission, communications line failure, virus, bug, tampering, theft or destruction or unauthorised access to or alteration of this Site, or any injury or damage to any person's computer related to participation or down-loading of any material from this Site.
Modifying the Services
We may modify, suspend or discontinue the services available on the Site, or delete, modify or supplement the contents of the Site including these Conditions, at any time without notice. It is your responsibility to monitor amended Conditions. All changes to the Conditions are effective from the date of posting the revised Conditions on this Site and the updated version will immediately supersede any prior version. We may also terminate your ability to access services on this Site at any time without notice. In this event, the liability and indemnity provisions provided in these Conditions will survive such termination, and all rights of IDTAGS4U Queensland granted herein are reserved.
The Conditions are to be governed by and construed in accordance with the laws of Queensland, Australia. You irrevocably and unconditionally agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia. If any provision of the Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Conditions that will continue to have full force and effect.
We make no representation that the content of the Site complies with the laws of any country outside Australia. All rights not expressly granted herein are reserved.
The Site may contain links to third party websites. We do not accept responsibility for the condition or content of these linked sites as the sites are not under our control. We provide any such links to you solely as a convenience and the inclusion of any link does not imply any endorsement of the linked website or its contents. You access third party sites and use their products and services entirely at your own risk.
The Site may also contain third party advertisements, including banner ads and full page advertisements, that contain embedded hyperlinks to websites operated by third parties. Any third party advertising, including referral buttons and embedded hyperlinks, is not recommendations or endorsements by us.
In some instances, an advertisement will contain representations or offers by the third party advertiser that you can accept by linking to the advertiser's web site and executing the relevant transaction. Such offers are not made by us, and the third party advertiser is solely responsible to you for the delivery of any goods or services you purchase on the third party website.
From time to time, this Site may contain competitions run by us. In such case, there will be separate and additional terms and conditions governing these competitions. By entering or participating in any competition on this Site you agree to be bound by the relevant terms and conditions.
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