Terms of Sale
IDTAGS4U committed to providing exceptional customer service and quality products. We will endeavour to ensure all our buyers have a happy online experience. In the unlikely event that you are not happy with your order, please email us and explain the problem. (firstname.lastname@example.org). Attaching a photo can be helpful. Errors can occur on occasions and we will do our best to make sure our customers are happy with their purchase.
IDTAGS4U offers a full 60 day refund /replacement for items that have been manufactured /customised incorrectly to the original order with no expense to the purchaser. If the error is ours we will pay the return postage. However, upon request, the item/s must be returned in the same condition as sent. Once received, a new set/item will be made and shipped / refund issued.
Digital photos of each order and the postage address are taken prior to shipping as proof of postage, text layout, etc. We will endeavour to solve any postage problems. AusPost will deliver your item so please be aware that delivery times may vary. We do offer alternative shipping options such as Express or Tracked Post at an additional charge.
IDTAGS4U cannot replace, exchange, or refund any custom made orders which were made specifically to you i.e. personalised tag/s or tin/s. However, other items which were part of an order, such as chains/ metal tins (not personalised)/collars can be returned within 60 days of purchase in the same condition as sent.
We reserve the right to charge a 15% restocking fee. Please note the buyer is responsible for all shipping costs incurred and postage charges cannot be refunded whether or not we have charged you postage. If you return a Free Post item/s we will deduct the charges we incur.
The colour of our product images that you see on our website may vary depending on your monitor. We do not guarantee that colour will be an exact match to the actual product. However, we can guarantee that tag material is guaranteed – stainless steel, brass etc unless stated otherwise.
We accept PayPal and Direct Bank Deposit Payments.
For all direct deposits, you must enter the order number and surname as a reference for your bank transfer. Unrecognised bank transfer might delay the fulfilment of your order.
Please note all transactions are processed through a gateway provider and are not stored or processed on our servers. Therefore, we don’t have access to your credit card number/financial information – that information is only collected and used by the bank and payment provider.
Only 1 promo code can be used at checkout. Promo codes that we advertise will expire at the date mentioned in the advertisement and we reserve the right to discontinue any promo code without notice.
Promo codes will give you a discount on the total price of all items excluding the price of delivery unless stated otherwise.
If a promo code has been used inappropriately or have not met the terms and conditions from email newsletter or advertising materials; we reserve the right to cancel or edit the final price of an invoice.
IDTAGS4U is an Australian based and owned business. We operate out of Victoria, Australia. All currency is in Australian Dollars AUD. All content and visual artwork is the copyright of IDTAGS4U and All Rights Reserved by IDTAGS4U